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Tuesday Tip By Dr. Wayne Pernell

Higher Standards translate to delivering greater levels of excellent care. I don’t think you can get too many reminders about this one because once you’ve mastered one level, there’s always another level to get to. And, if you’re honest with yourself, you haven’t really mastered the level you’re at, have you? You can extend that bit further. I’ll admit that training at the Ritz-Carlton changed me profoundly and as you read this, I’ll have had the pleasure and honor to have experienced #RCMemories twice, in two different cities. Yes, I’m a huge fan of customer service and delivering excellence. When a hive of over 400 like-minded ladies…
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Tuesday Tip by Dr. Marsha Mullett

“Where there is no vision, the people perish…” Proverbs 29:18, KJV As we have conversations with our doctors, in both training and consulting situations, the power of having a Vision Statement is evident. We hear testimonial after testimonial about the following actions: Writing a Vision Statement is the first key to reducing chaos and stress within the practice. That is why it is the first key activity for our clients in Leadership One workshop. Doctors tell us that just the act of clarifying and writing their thoughts in regard to formulating their vision for their practice is a life-changing activity. Once it is written and meditated upon,…
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6 Tips to Increase Treatment Acceptance by Kristine Hodsdon

I often hear, “I didn’t like selling”, “I don’t like being pushy” or “I don’t like feeling like I am manipulating my patients.” What follows is, “I want to learn how to have conversations with patients without losing my integrity, and allows me to be “naturally” whom I am. Here’s an insight I want to share. If you want to provide more care, increase treatment acceptance and be in service to your patients, then you have to align your entire practice and team (business) to inspire your patients to say YES to themselves. This is huge, so I need to repeat this. The art of increasing treatment…
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