Resources

Learn at your own pace with Pride Articles, Whitepapers, Videos or benefit from our free selected tools. Click on the link below to access resources on a variety of topics.Whatever area of interest you and your team have in practice management, you can find leading edge customized articles and white papers that will exceed your expectations. Solutions at your fingertips through the writings of Amy Morgan, CEO, and Pride's team of expert consultants and strategic partners.

Pride Points Educational Video Series

We are very excited to announce this new feature on our website.  We know that your team training meetings can be difficult to plan and a challenge to accomplish the improvements you hope for.  These short, to-the-point videos tackle important practice management solutions to the issues that you face in YOUR practice today.  Each of our consultants will take one verbal skill, solution or systems upgrade and give you and your team hands-on training to support implementation and mastery. This will increase your productivity and profitability and improve the service you provide to your patients.  Check our schedule below.

An Introduction to PRIDE POINTS

Understanding SEO vs. SEM

Laura J Nadler

Effective Morning Huddles

Amy Morgan, CEO

Asking for Testimonials

Dr. Wayne Pernell

Inspiring Patients to Make and Keep Their First Appointment

Sharyn Weiss, MA

Effective Scheduling: Debriefs and Handoffs

Dr. Marsha Mullett

Open-Ended Questions to Influence Patients

Mary Lynn Wheaton, RDH, MA

Social Media 101

Laura J Nadler

The Fine Art of Active Listening

Sharyn Weiss, MA

Maximizing the Periodic Examination

Mary Lynn Wheaton, RDH, MA

Increase Your Case Acceptance

Amy Morgan, CEO

Excellent Customer Service

Dr. Maria Ashley

Handling Negative Feedback

Dr. Wayne Pernell

Win-Win Financial Arrangements

Dr. Marsha Mullett

Reduce Cancellations and No-Shows

Mary Lynn Wheaton, RDH, MA

Handling  Patient Objections

Dr. Wayne Pernell

Keys to an Effective Team Meeting

Ross Vera

Benefit + Procedure

Dr. Wayne Pernell

Cancellations and No Shows

Dr. Paul Callahan

The Hygiene Doctor Handoff

Dr. Maria Ashley

Coming 12/20/17

Strategic Planning for Growth & Improvement

Amy Morgan

Ritz Carlton Workbook from Pride Team Summit 2017
Practice Management Tools
Articles and Library
Practice Management/Leadership
Service/Treatment Acceptance
William Prescott, JD, EMBA, of Wickens, Herzer, Panza, Cook & Batista Co. is a long-time contributor for Pride Institute wrote a series of columns for Dental Economics Magazine that are collected here.
Marketing
Team Skills
Technology
White Papers