MERRY GRIEG COSGROVE, RDH, MS - Merry brings a wealth of expertise with over twenty-five years of experience in dentistry. As a senior trainer and consultant, her background is in dental hygiene, dental assisting and practice organization. In addition to her work with Pride Institute, Merry currently teaches practice management at the University of the Pacific School of Dentistry. She received her degree B.S., R.D.H.
from the University of California, San Francisco School of Dentistry and her M.S. in Health Science from San Francisco State University.
YOUR
CO-TRAINER
STEVE
CARSTENSEN, DDS - Dr. Carstensen is a member of the 2008 Visiting Faculty at the Pankey Institute and is an Associate Faculty member for Pride Institute. He graduated in 1983 from Baylor College of Dentistry in Dallas and is now in private practice in his home state of Washington. He has earned a Fellowship in the Academy of General Dentistry and is a Diplomat of the American Board of Dental Sleep Medicine. Dr. Carstensen is active in his local and state dental associations, has chaired the Pacific Northwest Dental Conference and currently serves on the Council for ADA Sessions.
What I learned made me feel confident and gave me a much better
understanding of what patients were actually seeing!
— Jeannie Hoo, DDS
What is the ideal patient experience
that results in a "yes"?
Pride Institute and Pankey Institute present: The New Patient Experience
Two powerful voices in dentistry have joined forces, offering you the most advanced course ever developed to explore the complexities of the dentist/patient relationship.
Join Pride Institute and Pankey Institute for a penetrating look at how you can better understand and communicate effectively with your patients. Articulate your clinical presentation with conversational skills that will build patient trust and improve case acceptance in your practice.
Now is the moment to find new communication strengths and enhance your natural abilities, to help you provide ideal care for your patients. Learn from two of the most respected case acceptance experts in dental management. The New Patient Experience is where you will get the most return for your time and investment. Seating is limited, so register early to reserve your space.
IT'S ALL ABOUT THE RELATIONSHIP
The key to your success - and your patients' optimal dental health - is the relationship they have with you...at every point in your career, in any economic climate.
Create Commited patients, not just Compliant ones.
You'll learn to to lead patients through a process that helps them truly understand their issues and motivates them to ask you for solutions.
Create higher case acceptance, with easier more effective case presentation.
Learn how to take case presentation from a "sales" model to a discussion that simply confirms what your patient has already asked for.
After this 11 hour AGD accredited course, you'll know exactly how to improve loyalty, trust and goodcommunication with each new patient.
Create more opportunites to provide ideal care while protecting and growing your dental practice. Join Pride Institute, the country's premier dental consulting organization and faculty from the leaders in advanced dental education, Pankey Institute, for The New Patient Experience.
Recognize your patients' real wants
and needs
We'll show you how to listen to what your patients are really telling you. Because what they're saying isn't always what they mean.
Your
patient says
Your
patient may mean
“All
I need is a cleaning
and whitening.”
“I
haven’t been to a dentist in a long time.”
“I
don’t need expensive fillings
or implants.”
“I’m
not worth the extra cost. I don’t believe it would make
me look or feel that much better.”
"What’s
the worst thing that could happen
if I don’t do
the procedure?”
“Tell
me how I can ignore your advice
and do what I want.”
“Thanks
for the exam.
Let me think about it.”
“I
want to go home now and talk
myself out of coming back here.”
CASE ACCEPTANCE IS A TEAM EFFORT
Making the patient feel important is job one for everyone. Does the team have the right words and attitudes to support your presentation?
Most
practices
Your
practice will
Use
small talk to create rapport
Employ
purposeful conversations
Meet
the patient’s spoken needs
Understand
their hidden wants
Focus
on the clinical part of exam
Focus
on the individual
Rely
only on 1st visit to create value
Create
value for a lifetime of visits
Must
“sell” the case treatment
Reinforce
patient trust in treatment
ONE-ON-ONE COACHING
Work with your Senior Pride Practice Analyst for a personal, private assessment of your communication skills, and get recommendations to help you master what you’ve learned. This one-on-one coaching session is included in your tuition.
Make
every patient visit a successful part of treatment
Money-Back Guarantee
We’re excited about our ground-breaking CE course and we know our course participants will be too. But, if you’re not completely
satisfied at the end of the first day's session, let us know, return your materials and notes and we will arrange a refund of your total tuition.
Here's what others are saying about
"The New Patient Experience"
"A great course that gives you a lot of information on
how to
treat your new patient from the time they
walk
into
the
office
until they finish their treatment and ongoing."
"Most important and helpful was the new approach in
New Patient assessement and partnering..."
"Excellent course. Realistic options to overcome objections to TX."
