Don’t Let a Team Member’s Resistance Define the Entire Person

Last week I had the pleasure of leading one of my favorite Pride Leadership Courses, The Motivating Leader. It is the second workshop in a series of four held at Pride Institute for Master Track clients. I love this course because it has lots of psychology, motivation and coaching, along with some very important formal motivational tools such as the Pride Compensation Model and Growth Conferences.

Our Tuesday Tip for this week arose during the “Change Resistance” portion of our session. Several dentists attending came from practices with 20-35 team members which offered a rich well of examples of change resistance! So much fun!! In recounting the change resistance challenge presented by one team member, a very intuitive and thoughtful dentist couldn’t help being extremely preoccupied with the fact that an employee could be so very resistant to the meaningful change the doctors were trying to implement. Our Tuesday Tip today is “Don’t Let a Team Member’s Resistance Define the Entire Person.”

We see this type of response routinely. The doctor is frustrated and experiences an employee’s behavior as obstructionist and uncooperative. Understandable, but how productive is this disposition? Not very. Some basic assumptions and approaches can make a big difference here. First get curious. Why would a person act against their own self interest and refuse to march in the direction you have led the team? Now investigate or ask! It is usually due to some combination of anxiety, unfamiliarity, confusion, and maybe…. just maybe, you haven’t been clear about what you want, why you want it, and how the team is equipped to get there. Lots of stuff, I know. And to elaborate appropriately, attend the course! But for our purposes, be honest with your team about what you are observing and be open to their responses. If that can be achieved, you will have a path forward. For some, it’s baby steps. But baby steps will yield to more engaged change as you foster trust in your team. It requires patience, but that’s better than taking gripes home to your loved ones every night, right? As we teach in the course, change is a predictable process, with a predictable arc. Almost every “resistant” team member can be guided through this process. Each has her or his own mix of hopes, fears and gifts that will affect the end result. We are always here to help!!

Originally posted on Facebook: February 27, 2018

What To Do When You Are Out Of Ideas – Your team stares at you. You wait. They wait. The air grows thick because you’re the one that is “supposed to” have the ideas. You’re the leader, after all.

So what do you do?
First of all, you knew that the meeting was coming, so there was time to plan for this. In the future, you’ll make use of admin time to get your ideas and thoughts together. And, because you are reading this, it means you HAVE time before your next meeting.

So what to do when there’s dead air? Ask a question.
Better still, ask two! These are two of my favorite questions to get the conversation from dead stop to a roll.

Note that there are a couple of questions rolled into each. Make sure you ask the two distinctive questions separately, AFTER everyone has had a chance to offer their input.

1) What did we, as a team, do really well this week? I mean, did you or did you see one of your team mates do something that really showed that we cared about the people we serve?

2) What challenges did we have this week? Who was the hardest person we saw in the last week or so? What made them so hard to deal with? How did we handle it? How can we handle it in the future? Can we role-play that so if other people come to us that way, we’re ready? What did he/she say or do? How could we respond?

Do that! Honor your successes. Learn from your challenges.
Then ask about other challenges or what else is on their minds. You know that there are specific types of meetings to hold and that you, as the leader, need only run the Trends meeting. The other meetings are run by your team members; this helps make them self-directed leaders.

Okay – go grow your team!
Go lead your team!
And if you want to learn more about the amazing, space-limited leadership retreat coming up in April, be sure to hit:
Do NOT miss this!!

Originally posted on Facebook: February 20, 2018

Are you using hashtags effectively?

You're reading this because you look for "Tuesday Tips" from Pride. When posting to social media remember to use those types of trends to your advantage.

A great way to add a post a week is #tht (throw back Thursday). Post a pic from your dental school graduation, your first year in practice, or some milestone event in your practice history. Not only does this hashtag help you to trend better, but Google studies show that customers (patients) are more likely to respond to personal images than stock photos. These also reinforce the concept of keeping your feeds "social" - talking about you and your team, not just selling services.

For other posts throughout the month make sure that you are including regular hashtags that apply to all your posts: #yourpracticename#yourtown #dentist, and the tags specific to your post's subject: #whitening #dentalimplants #invisalign

These are more likely to get seen by people who aren't even following you thereby increasing your reach


Originally posted on Facebook: February 13, 2018

“Whatever you can do, or dream you can, begin it. Boldness has genius, power, and magic in it.” – Goethe

I had this quote framed nice and large, and it hangs on a wall in my office, in absolute line of vision!   When I  heard the quote I thought to myself, “I want to be bold, I want to be powerful and magical too!” So every day when I see this on my wall, I believe that I can rise above whatever challenge may creep into my world that day. I believe that I can overcome my fears and hesitations.

We must take the first step in order to get somewhere, anywhere! That first step is often the hardest and the scariest, but once you take it, you may feel BOLD; you may feel POWERFUL and MAGICAL.

I challenge my “hesitations” in life on a regular basis. Whether it is something as simple as having that difficult conversation, or as darned crazy as jumping out of a perfectly good airplane. And every time I do, I beam with pride at how courageous I was to do something that held me back from being the best that I could be.

You have to be bold to see your Practice dreams come true as well. As the quote says, “begin it.” You can’t keep dreaming and hope things will happen. Dream and then begin it!

One last quote from Goethe: “At the moment of commitment, the entire universe conspires to assist you”!

Replace “the entire universe” with “the entire Pride Institute” and you will see how magical and powerful you, your team and your practice can be!

Originally posted on Facebook: February 6, 2018