Description
This Building Blox provides step-by-step strategies to help you and your team identify your patients’ intrinsic motivators so that you can increase treatment acceptance and build patient commitment:
- Increase patient dedication to their dental health by tailoring your communication to match your patients’ motivators and concerns
- Identify the myths of motivation
- Use open-ended questions to uncover patients’ motivators and concerns
- Respond to patients stated and implied feelings through active listening
- Use benefit plus procedure statements to present the importance of the recommended next treatment or next step
- Use question-asking, active listening and benefit plus procedure statements to influence patients to want the treatment they need