Building Blox – Optimizing Your Collections System

Building Blox – Optimizing Your Collections System



Train your team on essential guidelines and processes to make financial arrangements and collections a win-win for the patient and practice:

  • Identify benchmarks of success through statistical analysis and goal setting
  • Use and refer to internal financial guidelines so that your collections protocol is fair, consistent and reflects the philosophy of your practice
  • Prevent collections problems from growing in the first place
  • Identify your practice’s goals for collections and accounts receivable
  • Identify potential problem accounts by analyzing the accounts receivable report
  • Respond to patients’ questions, concerns and objections during the collections process.
  • Speak with patients about overdue balances in a way that is compassionate, courteous and communicates the importance of keeping account balances current
  • Send patients letters that are customized to your practice and that request the patient to address overdue balances immediately

Additional information

Weight 3 lbs